Our scoop:
Our Customized Virtual Assistant is a lifelike, conversational virtual employee providing a unique, interactive, and personal way for users to get answers and assistance on BAHRAIN CREDIT common services and laws
The Virtual employee not only understands the words but also the intent, thanks to a portfolio of AI technologies, including machine learning and reasoning. It acts like a guide, helping customers navigate Bahrain Credit knowledge base and taking them to the relevant place. The Virtual employee acts as frontline support to provide answers to queries related to internal laws and processes. At any point, it can seamlessly escalate to agent-assisted channels when necessary. It also provides context-aware escalation to internal-assisted channels. It includes out-of-the-box avatars, multilingual natural language processing, knowledge base, and analytics for continuous improvement. Besides answering questions, it can push relevant web pages and take customers to local video conferencing when needed. In addition, it supports text-to-text, text-to-speech, speech-to-text, and speech-to-speech communication modes.
- Appearance Design
- (Virtual Employee Sample design)
- System Features
Inquiries* | – Inquire about application status – Inquire/apply for new loan or service |
Services | – Record AI facial recognition from customers for Feedback – Inquire/apply for new loan or service – Connect Video Conferencing application [Optional] |
Assistance | – Interactive information for new registration – Interactive information to register new request – Interactive information about centers timings & locations – Interactive information about branch services – Interactive information about system support, help, tutorial |
- Data Features
Customers Data Gathering | – Fetching information using ID [Optional] – Fetching Contracts for user |
Data Interactions | – Voice Recognition. – Customer interaction Support. |
- Production
Character | – Real Model (Male or Female) filming for all scenes – Audio Recording and integration (Arabic) |
System Design | – 2 screens interface design – Character BG design – 2 Screens connection and integration |
- Hardware
Hardware | – (1) Windows Touch Screen 21 inch, All in one i5 Processor min. – (1) Projector ceiling mount with HD Lens with HDMI connection |
- Requirements
Inquiries* | – Require API from Bahrain Credit system |
Assistance | – Require and agree on text formatting and information |